Contact Us

Have a question... We've got an answer!

We are busy designing the coolest frames on the planet... We are here Mon-Sat from 10-6pm PST and will get right back to you!

606 Strawberry Village
Mill Valley, CA, 94941
United States

RETURNS POLICY

Review GRO Eyewear’s return and exchange policy, including eligibility, timing, product condition and instructions for requesting assistance.

RETURN AND REFUND POLICY

If you are not entirely satisfied with your purchase, don’t stress… we're here to help!

RETURNS

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase included.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

ITEMS NOT ELIGIBLE

Any used, damaged or sale item will not be eligible for refund or exchange.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of original shipping fee will be deducted from your refund.

HOW TO RETURN YOUR ITEM

Please send your item via a track-able carrier (FedEx, UPS, DHL, USPS) to:

GRO Eyewear

1 Blackfield Dr.

Tiburon, CA 94920

 

GRO Eyewear will not be responsible for any lost, stolen or damaged packages that are being returned. Use your best judgment on insurance for your return.

CONTACT US

If you have any questions on how to return your item to us, contact us!  @GROeyewear.com